Hotel Information
Welcome to Park Regis Griffin Suites
Hotel Information
Hotel Facilities
If you have any questions dial “9” for reception.
Accounts
Payment is on arrival, it can be made by cash, credit card (surcharge applies**): American Express, Diners Club, MasterCard and Visa.
Please note there is a Pre-Authorization of $100 on your credit card (on hold for security). Or $200 refundable cash bond.
**If you are settling your account with a credit card, please note that a credit card transaction fee will apply. Current fee is 1.27% for Visa, 1.64% for MasterCard, 3.5% for AMEX issued by AMEX, 1.98% for AMEX issued by bank and 3.00% for Diners Club/UnionPay
Payments by cash or EFTPOS do not attract transaction fees. Note: these rates are subject to change without prior notice. Company charges or cheque payments will only be accepted by prior arrangement.
Adaptors
The power points in your room operate on 240 volts (AC 50 cycles). A wide range of travel adaptors are available from reception. A deposit will be held for the return of the adaptor,.
Baby Facilities
Cots are available by contacting Reception. Charges may apply.
Business Services
For a small cost a complete range of business services is available including mail services, photocopying, facsimile and word processing. Please contact Reception for more information.
Car Parking
Undercover car parking is available for guests with access via Queens’s Lane, directly behind the building. The cost is $21.00 per day and will be charged to your account. Park Regis Hospitality Management accepts no responsibility for loss or damage to vehicles parked in this facility. As there are limited spaces, parking is subject to availability. Parking alternatives are available; please contact Reception for further details. Height restriction applied 1.7 meters.
Check Out Time
Check out time is 10:00am. Should you wish to stay a little longer, please contact Reception and every effort will be made to assist you. Late checkout charges may apply.
Cleaning Services
Please contact Reception to organize any extra cleaning services you require. Extra services may incur a charge.
Credit Cards
Major credit cards are accepted including Diners Club, American Express, MasterCard and Visa. We also have an EFTPOS facility however we do not offer a “cash out” facility. Credit card surcharge applies.
Electricity
The power points in your room operate on 240 volts (AC 50 cycles). Should the power go out in your room there is a reset button located in between your power outlets, either in the bathroom or the kitchen area. Should this fail please contact Reception.
Facsimile
A facsimile service is available at Reception. Charges are summarised below: –
Transmission
- Local
$2.50 first page & $1.00 for every page thereafter. - Country & Interstate
$4.50 first page & $1.00 for every page thereafter. - International
$6.50 first page & $1.00 for every page thereafter. - Incoming Faxes
$0.50 per page
Function Rooms
Park Regis Griffin Suites has two function rooms available. Ideal meeting, training sessions or cocktails parties – each room can cater for different occasions. Please contact the Hotel.
Garbage Disposal
For your convenience garbage bins are located in the basement (LG) car park. Turn right as you enter the car park from the lifts and there are recycling and wet rubbish bins along the wall.
Housekeeping
Should you have any special room servicing requirements such as a nominated time for servicing your apartment, additional blankets, additional coat hangers etc, please contact Reception.
Luggage Storage
We will be happy to assist you with same day baggage storage.
Maintenance
Please contact Reception should there be any items requiring our attention.
Messages
Phone messages are taken by Reception and left under your door.
Reception Hours
Reception is open Monday to Friday 7:00 AM – 7:00 PM
Saturday to Sunday 8:00 AM – 8:00 PM
Settlement of Account
Payment can be made by cash, credit card, or EFTPOS on arrival. Company charges or cheque payments will only be accepted by prior arrangement.
Smoking Policy
The building is strictly non-smoking in all areas within the building including balconies. There is a smoking area located out front of the hotel as well as the outdoors café area. Smoking in rooms will incur a cleaning fee from $200.00
Tour Bookings
For information on a wide number of tours that operate in this area, please contact Reception who will be happy to organize all your tour bookings for you.
Other Services
Reception can assist you with the following:
Taxi Bookings
Car Rentals
Toiletries
Loss and Damage
We draw your attention to the Innkeepers’ Liability Act, located on the back of your door.
Schedule 1
Notice
NOTICE ABOUT LOSS OF GUEST’S PROPERTY
Traveller Accommodation Providers (Liability) Act 2001
The Traveller Accommodation Providers (Liability) Act 2001 changes the
common law about innkeeper’s liability.
Under the Act, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent.
The strict liability of the accommodation provider under the Act—
• applies only to a guest of the accommodation provider on a day when an accommodation unit is provided for the use of the guest
• is limited to $100 for each accommodation unit provided for the
use of the guest on the day, unless the guest’s property was placed in safe custody facilities
• does not cover motor vehicles and things owned by the guest left
in or on motor vehicles.
Note: Words appearing in italics and bold have a special meaning
under the Traveller Accommodation Providers (Liability) Act 2001
The Hotel takes no responsibility for any lost property not claimed within three weeks of which time the hotel reserves the right to dispose of the property at its discretion.
If you require the hotel to post your items back to you there will be a charge of $15.00 (subject to change) plus postage.
Room Facilities
Air Conditioning
All apartments are fitted with a climate controlled air conditioning system, which can be adjusted by using the control panel/remote control. Please do not set the air conditioning unit below 21 degrees. Should you require assistance, please contact Reception.
Breakages & Damages
Please report any breakages, missing items or damaged property on arrival. The cost of replacement or repair on any items broken or damaged throughout the stay is the responsibility of the guest.
Do Not Disturb
Please place your ‘Do Not Disturb’ sign on the outside of your apartment door to ensure your privacy is upheld. Please note: Your room will not be serviced with this in place.
E-Mail/Internet Access
At all Park Regis & Leisure Inn Hotels in Australia, we are delighted to offer our valued customers unlimited complimentary WiFi.
To access the hotel Wi-Fi, please open the available networks on your digital device (mobile, computer, laptop, iPad etc) and select the hotel WiFi: ‘Park Regis Guest‘. Once you have selected this, you will be prompted to insert a password, the hotel WiFi password is: prgs168$.
If you have any issues or questions, please contact reception for further details.
For Technical Support call TOLL-FREE on 1300 132 630.
Hairdryer
For your convenience, each apartment is equipped with a hairdryer.
Iron/Ironing Board
For your convenience, an iron and ironing board are located in the laundry or wardrobe in your apartment or hotel room.
Keys
Please remember to take your key-cards with you at all times and ensure you lock all doors and windows when leaving your apartment for security purposes. Two sets of key-cards are available per apartment.
Kitchen Facilities
One & Two Bedroom Apartments offer a comprehensive kitchen facility. Whilst the operation of the appliances is fairly self-explanatory, please contact Reception should you experience any difficulties.
*** Please always use your range hood, when cooking ***
Tea & Coffee Facilities
All apartments are provided with tea and coffee making facilities. To purchase additional supplies, please contact Reception.
Telephone
Each apartment is fitted with a telephone. Please be advised that phone calls can only be transferred during Reception hours and any calls to Reception outside of these hours will divert to an answering service/after-hours emergency manager. All external calls are automatically recorded on our call accounting system, calls are charged at the following rates:
Local: $0.80 cents for unlimited talk time (throughout Victoria)
STD: $0.49 for connection and $1.30 per minute (within Australia).
ISD: $2.50 for connection and $0.80 cents per pulse there after (International calls)
Mobile: $0.49 for connection and $0.55 per minute (within Australia).
Dialling
- Reception & Housekeeping Dial 9
- Outside Line Dial 0
To dial overseas
- 1 Canada
- 86 China
- 45 Denmark
- 33 France
- 49 Germany
- 91 India
- 62 Indonesia
- 353 Ireland
- 39 Italy
- 81 Japan
- 82 Korea
- 60 Malaysia
- 31 Netherlands
- 64 New Zealand
- 63 Philippines
- 7 Russian Federation
- 65 Singapore
- 34 Spain
- 46 Sweden
- 41 Switzerland
- 66 Thailand
- 44 United Kingdom, Channel Islands
- 1 US
For other codes contact Reception.
Local Information
Airline Offices
- Aircalin
9244 2211 - Air China
9232 7277 - Air New Zealand
132 476 - British Airways
1300 767 177 - Cathay Pacific
9667 3816 - Emirates Airlines
1300 303 777 - Jetstar
131 538 - Malaysia Airlines
132 627 - Qantas Domestic
131 313 - Qantas International
131 211 - Singapore Airlines
131 011 - Thai Airways
1300 651 960 - United Airlines
13 17 77 - Virgin Australia
136 789 - Tiger Airways
9999 2888
Airport
Melbourne International and Domestic Airport is located at Tullamarine, approximately 50 minutes drive from the Park Regis Griffin Suites. Taxi fares from the hotel to the airport are between $65.00 – $75.00 AUD. To arrange a taxi please contact Reception.
Airport Transfers
Airport transfers are provided by Sky Bus. The pick up/drop off point is at St Kilda Station Bus Stop on Fitzroy Street – only selected times are available and pre-booking is required.
Sky Bus shuttle is also available from Southern Cross Station in the city centre. Reservations are not required for this transfer service.
Automatic Teller Machine (ATM)
The nearest ATM is located 610 St Kilda Road Convenience store.
The nearest 24hr ATM is located in the 7 Eleven-petrol station on the corner of Punt Road & St Kilda Road and is approximately a 5-minute walk away.
Taxi Services
Australia-wide Taxi Number: Dial 131 008 or 13CABS
Tram Services
Our Reception staff will be happy to assist with any of your travel requirements.
Myki Cards can be purchased at Tram stop 27 or from Urban Express convenience store located at
580 St Kilda Road (Open 7:00 AM to 10:00 PM)
Safety & Security
The fire exits on your floor are marked. Please also note the exit plan located on the inside of your guest room door for emergency evacuations.
Emergency
For Police, Fire Department or Ambulance Dial 000 (DIAL 0 FIRST FOR OUTSIDE LINE)
Fire
This property is fitted with an advanced fire protection system. In case of fire, please follow the procedures outlined below:
- If the fire alarm or automatic evacuation system sounds, please make your way to the nearest fire exit, please do not run and do not use the elevators.
- Do not telephone Reception, as we may need the lines for Emergency Calls/it is illegal for anyone other than the Fire Brigade to tell you whether it is a false alarm.
- Assemble at the meeting point located in front of the hotel.
- Do not re-enter the building unless you are advised to do so by the Fire Brigade.
Fire Evacuation
A fire evacuation plan is located on the back of your apartment door, please ensure you have familiarised yourself with the nearest fire exit. IN CASE OF FIRE – DO NOT USE LIFTS.
Security
For security reasons, please ensure all doors & windows are locked and closed behind you when entering or leaving your apartment.
The Reception Front Door closes at 9.30 pm every night. To access please swipe room key to open.
In Case of Emergency
Please take the time to familiarise yourself with the location of your room.
IN THE UNLIKELY EVENT THAT THERE IS A FIRE OR AN EMERGENCY IN THE HOTEL:-
- Remain calm
- Inform reception by dialling 9
- If you are advised to evacuate your room please make your way to the Muster Point in front of the building or in Lorne Street. In an emergency, please quickly and calmly make your way to the Muster Point to await instructions from hotel staff.
